Privacy Policy

TrueMe® Golden Years
Last Updated: September 18, 2026

TrueMe® Golden Years ("we," "us," or "our") is committed to protecting the privacy of our donors, volunteers, partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

1. Information We Collect

Information You Provide Directly

When you donate, volunteer, subscribe, or contact us, we may collect:

  • Full name

  • Email address

  • Mailing address

  • Phone number

  • Payment and billing information (credit or debit card details, processed securely through our third-party payment processors)

  • Donation amount, frequency, and history

  • Messages or inquiries you submit through our contact forms

  • Volunteer application information, including availability and areas of interest

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies used to improve site functionality and analyze traffic

You may disable cookies through your browser settings, though some features of our site may not function properly as a result.

2. How We Use Your Information

We use the information we collect to:

  • Process donations and issue receipts and tax acknowledgment letters

  • Communicate with you about your donation, volunteer application, or inquiry

  • Send newsletters, program updates, event invitations, and fundraising appeals (only to those who have opted in)

  • Coordinate volunteer placement within partner senior living communities

  • Analyze website performance and improve user experience

  • Comply with legal, tax, and regulatory obligations applicable to nonprofit organizations

3. Third-Party Sharing

We share personal information only as necessary to operate our programs, including with:

  • Payment processors that securely handle donation transactions

  • Email and communication platforms used to send newsletters and updates

  • Website hosting and analytics providers that support our online operations

  • Partner senior living communities, only when necessary to coordinate volunteer placement, and only with information relevant to that purpose

  • Legal or regulatory authorities, when required by law

We never sell, rent, or trade our donor lists, email lists, or any personal information to third parties.

All service providers we work with are required to protect your information and use it solely for the purposes we specify.

4. Your Choices and Opt-Out Rights

You are always in control of your information.

  • Unsubscribe from emails: Click the "unsubscribe" link at the bottom of any email you receive from us.

  • Opt out of mail or phone contact: Email us at info@truemegolden.org or call (818) 209-8453 with your request.

  • Request access, correction, or deletion of your data: Contact us using the information below. We will respond to verified requests within a reasonable timeframe, subject to any records we are legally required to retain (such as donation records for tax purposes).

  • Recurring donations: You may cancel or modify a recurring gift at any time by contacting us directly.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

  • Secure Socket Layer (SSL) encryption on our website

  • Payment processing handled exclusively by PCI-compliant third-party processors — we do not store full credit card numbers on our servers

  • Restricted internal access to donor and volunteer data on a need-to-know basis

  • Password protection and secure storage for all databases containing personal information

  • Regular review of our data practices and security measures

While we take these precautions seriously, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we work diligently to protect your information.

6. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:

TrueMe® Golden Years
Email: info@truemegolden.org
Phone: (818) 209-8453